Senior Service Manager

Industry
Work Location	Petaling Jaya
Employment Status	Full Time
Job Details	Job Responsibilities Oversee the day-to-day operations of the service department to ensure efficient and effective service delivery Manage, coach and mentor the service team, providing guidance and support to help them reach their full potential Analyse customer feedback and identify areas for improvement in service quality and processes Collaborate with other departments to identify and implement strategies to enhance the overall customer experience Monitor and report on key performance metrics to drive continuous improvement Foster a positive and customer-centric culture within the team Ensure the team adheres to all relevant policies, procedures and regulatory requirements Job Requirements Minimum 5 years' experience in a customer service management role Excellent leadership and people management skills, with the ability to motivate and develop a team Strong problem-solving and decision-making abilities, with a focus on continuous improvement Exceptional communication and interpersonal skills, with the ability to liaise effectively with both internal and external stakeholders Proficient in data analysis and reporting, with the ability to use insights to drive business improvements Thorough understanding of customer service best practices and industry regulations Degree or equivalent qualification in a relevant field
Salary Details	RM10000 - RM15000
Skills and Experience	Customer Service, Manager
Working Hours	8.30am - 5.30pm
Holidays and Vacations	Sat and Sun, PH

Industry

Work Location

Petaling Jaya

Employment Status

Full Time

Job Details

Job Responsibilities

Oversee the day-to-day operations of the service department to ensure efficient and effective service delivery
Manage, coach and mentor the service team, providing guidance and support to help them reach their full potential
Analyse customer feedback and identify areas for improvement in service quality and processes
Collaborate with other departments to identify and implement strategies to enhance the overall customer experience
Monitor and report on key performance metrics to drive continuous improvement
Foster a positive and customer-centric culture within the team
Ensure the team adheres to all relevant policies, procedures and regulatory requirements

Job Requirements

Minimum 5 years' experience in a customer service management role
Excellent leadership and people management skills, with the ability to motivate and develop a team
Strong problem-solving and decision-making abilities, with a focus on continuous improvement
Exceptional communication and interpersonal skills, with the ability to liaise effectively with both internal and external stakeholders
Proficient in data analysis and reporting, with the ability to use insights to drive business improvements
Thorough understanding of customer service best practices and industry regulations
Degree or equivalent qualification in a relevant field

Salary Details

RM10000 - RM15000

Skills and Experience

Customer Service, Manager

Working Hours

8.30am - 5.30pm

Holidays and Vacations

Sat and Sun, PH

Senior Service Manager

Job Information Details