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Industry	Supply chain/Logistics
Work Location	KLANG
Employment Status	Full Time
Job Details	Primary Responsibilities: Supports all processes in export business, through planning and coordination with internal and external stakeholders. To ensure that all aspects of freight export are managed efficiently and effectively to ensure that service standards are met at all times. Core Responsibilities: ORDER PROCESSING Managing the entire sales order process from order entry to delivery, ensuring accuracy and efficiency. Analyze shipping options, negotiate favorable terms with carriers, and strive to secure the most cost-effective methods for the shipment arrangement. Liaise with production for orders updates and plan. Coordinate and follow up with customers on the status of orders. Advises customers of schedule dates and changes of shipping documents. Coordinate with external freight forwarding vendor on the on-going export shipment including containers arrangement and relevant shipping documents. Coordinate with Custom Department and Port on submission for K1-9. Perform day to day monitoring shipment activities to enhance order deliver as per schedule. Ensure all of required documentation (LC, B/L, COO and etc) for export functions are timely sent and arrival notices communicated to overseas customers. COORDINATION AND SUPPORT Coordinate with production planner on any amendments requested to meet customer expectations and operational capacities. Responsible to liaise with HQ sales team regarding order status, production and delivery schedule and others sales related matters. Provide customer service and follow-up support to customers, sales inquiries and leads in an effective, efficient, professional and friendly manner. Ensures and facilitates a smooth flow of communication within departments to avoid confusion. DOCUMENTATION AND REPORTING Prepare information requests from Headquarters and Top management for business forecasting and analysis. Maintain accurate and organized sales record and documentation. Prepare regular reports on sales database, order status and customer feedback to ensure the organization is operating efficiently. CROSS-DEPARTMENTAL COLLABORATION AND LIAISON Proactively communication with internal teams (Sales, Purchasing, Production) to facilitate the efficient delivery of customer solutions Collaborates with: Internal – Planning, Sales, Purchasing, Production, Quality External – Headquarter, Customer, Freight forwarder, Logistic Kknowledge, Skills, and Abiities: Preference will be given to those with Experience in - Sea/Air freight and Truck allocation arrangement - Export Procedures - Custom procedures. Strong problem-solving skills and a customer-centric approach to handling inquiries and complaints Strong attention to detail and the production of high-quality work Ability to work in a fast pace environment, under pressure and meet tight deadline. Ability to work independently and manage multi-tasking effectively. Requirements: Education: Diploma or Bachelor’s degree in Business related qualification. Working Experience: 2+ years in export operation, preferable in a manufacturing industry.
Salary Details	RM3500 - RM4500
Skills and Experience	Logistics Operations, Freight Forwarding
Working Hours	8am - 5pm
Benefits
Holidays and Vacations

Primary Responsibilities:

Supports all processes in export business, through planning and coordination with internal and external stakeholders.
To ensure that all aspects of freight export are managed efficiently and effectively to ensure that service standards are met at all times.

Core Responsibilities:
ORDER PROCESSING

Managing the entire sales order process from order entry to delivery, ensuring accuracy and efficiency.
Analyze shipping options, negotiate favorable terms with carriers, and strive to secure the most cost-effective methods for the shipment arrangement.
Liaise with production for orders updates and plan.
Coordinate and follow up with customers on the status of orders. Advises customers of schedule dates and changes of shipping documents.
Coordinate with external freight forwarding vendor on the on-going export shipment including containers arrangement and relevant shipping documents.
Coordinate with Custom Department and Port on submission for K1-9.
Perform day to day monitoring shipment activities to enhance order deliver as per schedule.
Ensure all of required documentation (LC, B/L, COO and etc) for export functions are timely sent and arrival notices communicated to overseas customers.

COORDINATION AND SUPPORT

Coordinate with production planner on any amendments requested to meet customer expectations and operational capacities.
Responsible to liaise with HQ sales team regarding order status, production and delivery schedule and others sales related matters.
Provide customer service and follow-up support to customers, sales inquiries and leads in an effective, efficient, professional and friendly manner.
Ensures and facilitates a smooth flow of communication within departments to avoid confusion.

DOCUMENTATION AND REPORTING

Prepare information requests from Headquarters and Top management for business forecasting and analysis.
Maintain accurate and organized sales record and documentation.
Prepare regular reports on sales database, order status and customer feedback to ensure the organization is operating efficiently.

CROSS-DEPARTMENTAL COLLABORATION AND LIAISON

Proactively communication with internal teams (Sales, Purchasing, Production) to facilitate the efficient delivery of customer solutions
Collaborates with: Internal – Planning, Sales, Purchasing, Production, Quality External – Headquarter, Customer, Freight forwarder, Logistic

Kknowledge, Skills, and Abiities:

Preference will be given to those with Experience in

            - Sea/Air freight and Truck allocation arrangement
            - Export Procedures
            - Custom procedures.

Strong problem-solving skills and a customer-centric approach to handling inquiries and complaints
Strong attention to detail and the production of high-quality work
Ability to work in a fast pace environment, under pressure and meet tight deadline.
Ability to work independently and manage multi-tasking effectively.

Requirements:

Education: Diploma or Bachelor’s degree in Business related qualification.
Working Experience: 2+ years in export operation, preferable in a manufacturing industry.

Export Coordinator Executive

Job Information Details