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• Managing the entire sales order process from order entry to delivery, ensuring accuracy and efficiency.
• Analyze shipping options, negotiate favorable terms with carriers, and strive to secure the most cost-effective methods for the shipment arrangement.
• Liaise with production for orders updates and plan.
• Coordinate and follow up with customers on the status of orders. Advises customers of schedule dates and changes of shipping documents.
• Coordinate with external freight forwarding vendor on the on-going export shipment including containers arrangement and relevant shipping documents.
• Coordinate with Custom Department and Port on submission for K1-9.
• Perform day to day monitoring shipment activities to enhance order deliver as per schedule.
• Ensure all of required documentation (LC, B/L, COO and etc) for export functions are timely sent and arrival notices communicated to overseas customers.

• Coordinate with production planner on any amendments requested to meet customer expectations and operational capacities.

• Responsible to liaise with HQ sales team regarding order status, production and delivery schedule and others sales related matters.
• Provide customer service and follow-up support to customers, sales inquiries and leads in an effective, efficient, professional and friendly manner.
• Ensures and facilitates a smooth flow of communication within departments to avoid confusion.

• Prepare information requests from Headquarters and Top management for business forecasting and analysis.
• Maintain accurate and organized sales record and documentation.
• Prepare regular reports on sales database, order status and customer feedback to ensure the organization is operating efficiently.

• Proactively communication with internal teams (Sales, Purchasing, Production) to facilitate the efficient delivery of customer solutions
• Collaborates with:
  Internal  – Planning, Sales, Purchasing, Production, Quality
  External – Headquarter, Customer, Freight forwarder, Logistic

• Preference will be given to those with Experience in 

• Strong problem-solving skills and a customer-centric approach to handling inquiries and complaints
• Strong attention to detail and the production of high-quality work
• Ability to work in a fast pace environment, under pressure and meet tight deadline.
• Ability to work independently and manage multi-tasking effectively.

Job Responsibilities:

• To monitor all daily incoming and outgoing inventory transaction and stocks movement.
• To maintain proper record of inventory and ensure it is updated accurately and timely.
• To receiving & verifying all incoming goods are properly stored & labelled.
• To conduct periodical stock count and submit the stock balance report for management review.

Requirements:

• Must be able to work with PCs, use systems, Excel and manage import sales.
• Minimum 2 years of working experience in similar role(inventory management).
• Having working experience in Trading industry or Reuse industry will be added advantage.