Customer Service Executive

Job Responsibilities:

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• To attain/achieve a high level of service to customer.
• To meet the monthly sales plan fulfillment as defined by management.
• To meet the department benchmark such as attaining high GP, optimal stock turns and minimize
• payment delay from customers.
• To generate quotation/RFQ/web quote.
• To process order entry/delivery notes / invoices/credit notes.
• To handle resche duling requests in accordance to company guidelines.
• To handle customer complaints such as RMA, Delivery issues and claims.
• To handle all customer requested forms/agreement/contracts.
• To ensure smooth and successful fulfillment of samples, catalogues and all marketing material.
• To generate benchmark/complaint reports on a regular basis.
• Join customer visits with account owner as and when required.
• To be actively involved and contribute in department meetings including taking meeting minutes.
• To participate in stock taking activities organized by the company.
• Answering of phonecalls within stipulated.
• Any Ad-hoc tasks that may be assigned as and when required.

Requirment:

• ​​​​At least 2 - 3 years experiences in Electronic Industry preferred.
• Must be fluent and proficient in English both Writing & Speaking for day to day operations
• Possess good customer service skills
• Material planning or related experience will be an advantage.
• Ability to work independently with persuasive, dynamic personality
• Motivated telephonemarketing experience essential.
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