Customer Support Executive（製造業カスタマーサポート部でのサポート業務）

Job description:

• Handle sales inquiries, prepare quotations for customers.
• Respond to RFQs and follow-up closely to increase chances of getting orders
• Prepare and issue purchase orders.
• Liaise with local and overseas customers / suppliers.
• Prepare and issue sales documentation (Sales Order, DO, Performa Invoice etc) upon sales order received.
• Monitor and follow-up closely on progress of orders and ensure timely delivery.
• Handle all shipment arrangement and coordination including documentation from start to end.
• Maintain customer profiles and job files.
• Arrange and coordinate appointments with current and potential customers.
• Build and maintain good business relationship with customers.
• Follow-up on payments due from customers, if required.
• Update ERP system.
• Perform periodic data monitoring and provide forecast on customer support division indices.
• Analyse customer support division results and report to superior.
• Develop work instructions.
• Support on making travel arrangements.
• General administrative duties.
• Provide administrative support to engineering team.
• Collaborate and communicate effectively with sales, field support and inter-company personnel.
• Discuss and negotiate with group company personnel.
• Support to launch the new Customer Support Center by making rules, managing engineers' schedules and coordinating Customer Support meetings within group companies.

Requirements:

• Candidate must possess a Degree in Business Administration, Sales or other fields.
• At least 2 year(s) of similar working experience in the related field.
• Japanese speaker (N2 or above)
• Knowledge of Marketing, Engineering or Logistics will be an added advantage.
• Computer literate (MS Excel, MS Word ect).
• Good interpersonal and communication skills.
• Independent, has initiative and capable to take up new challenges
• Possess own transport with valid driving license.
• Willing to travel when needed & self-motivated.