Service Department Administrator - Printing Machine

Full Time

Urgent Hiring

Job Information Details

IndustryManufacturing
Work LocationPetaling Jaya
Employment StatusFull Time
Job Details
Key Responsibilities: 
  1. Service Scheduling & Coordination 
  • Coordinate and schedule service visits, installations, and preventive maintenance with customers and engineers. 
  • Update and maintain engineer work schedules and travel plans
2. Customer Communication & Support 
  • Act as the contact point for service requests and inquiries from customers. 
  • Follow up on pending service issues and ensure customer satisfaction after job completion. 
3.Documentation & Reporting 
  • Prepare service reports, job sheets, and service summaries from engineers. 
  • Maintain and update service databases (e.g., machine history, service records). 
  • Assist in the preparation of monthly reports for internal and HQ use. 
4. Parts & Quotation Handling 
  • Coordinate with the Spare Parts Department for service parts ordering and delivery. 
  • Prepare service quotation drafts for customer approval and liaise with the accounts team for invoicing. 
5. Administrative Duties 
  • Support engineers with travel bookings, visa applications, and expense claims. 
  • Maintain proper filing systems for all service-related documents and customer correspondence. 
6. Support Training and Warranty Programs 
  • Assist in organizing training sessions for engineers and customers. 
  • Monitor warranty status and ensure proper documentation for warranty claims and Machine Health Check programs. 
7. Liaison with Distributors & HQ 
  • Communicate with ASEAN distributors for service-related coordination. 
  • Assist in consolidating data and reports for HQ service meetings and audits. 
Requirements:
  • Diploma or Degree in Business Administration, Technical Management, or a related field.
  • 2–3 years of experience in a similar administrative role, preferably in a technical or service-based industry.
  • Strong organizational skills with attention to detail.
  • Excellent communication skills in English (spoken and written); knowledge of Mandarin is a plus.
  • Proficient in MS Office (Word, Excel, PowerPoint); experience with ERP or service management systems is an advantage.
  • Able to multitask, prioritize, and work in a fast-paced environment.
Personal Attributes:
  • Responsible and proactive.
  • Good interpersonal skills and a team player.
  • Able to handle confidential information with integrity.
  • Customer-oriented with a positive attitude.
Salary Details RM3500 - RM4000
Skills and ExperienceService Engineer, Service Admin, Maintenance Service
Working Hours08:30 – 17:30(Mon-Fri) , 08:30 – 12:30(Sat)
Holidays and VacationsSun and PH

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