IT Support Executive

Responsibilities:

• Provide technical support and troubleshooting for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, software, and peripherals.
• Respond to user inquiries and resolve technical problems in a timely manner.
• Collaborate with team members to identify and implement solutions to improve system performance and reliability.
• Assist in the setup and maintenance of IT equipment, including computers, printers, and other peripherals.
• Conduct regular system audits to ensure compliance with company policies and procedures.
• Document and maintain accurate records of IT support activities, including issue resolution and user requests.
• Stay up-to-date with the latest technology trends and advancements in the IT industry.
• Provide training and guidance to users on basic IT procedures and best practices.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT support or a similar role.
• Strong knowledge of computer hardware, software, and network systems.
• Proficiency in troubleshooting and resolving technical issues.
• Familiarity with ITIL framework and best practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving and analytical thinking abilities.
• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA) are a plus.