| Job Details | Job Description:
Highly experienced and dynamic Store General Manager to lead and oversee the operations of our luxury retail store. This role requires a strategic leader with strong business acumen, exceptional customer service standards, and the ability to drive sales and operational excellence.
Key Responsibilities:
- Store Operations & Compliance: Assist the Managing Director in managing the store’s daily operations, ensuring efficiency, adherence to SOPs, and compliance with company policies and procedures.
- Sales & KPI Achievement: Drive monthly and annual sales, inventory, and other key store performance indicators (KPIs), ensuring targets are met or exceeded.
- Financial & Budget Management: Collaborate closely with the Managing Director on annual budgeting, monitor expenditures, analyze variances, and implement corrective actions to optimize store profitability.
- Customer Experience & Japanese Hospitality: Lead and develop a strong service-oriented team, ensuring exceptional customer service aligned with Japanese hospitality standards.
- Handle complex customer service issues, including complaints, returns, repairs, and after-sales support.
- Team Leadership & Development: Recruit, train, and develop a high-performing team, fostering a positive work environment and ensuring continuous staff development.
- Luxury Brand Expertise: Maintain the store’s premium brand image, ensuring all team members uphold luxury retail standards in service, presentation, and customer engagement.
- Operations Working Hours: Adapt to business needs, including occasional extended hours, weekends, and holidays.
Requirements:
- Education: Diploma/Degree in Retail Management, Hotel Management, or a related field.
- Experience: Minimum 10 years of experience in retail operations, with at least 8 years in a managerial role.
- Proven track record in managing luxury brands in an international retail environment.
- Leadership & Soft Skills: Strong leadership skills with a professional and presentable image.
- Excellent interpersonal and communication skills, capable of working effectively across all levels of staff. Ability to work under pressure, manage multiple priorities, and meet deadlines.
- Customer Service Excellence: Expertise in handling high-end clientele and managing complex customer service situations.
- Language Proficiency: Exceptional command of both written and spoken English.
- Proficiency in Mandarin and/or Japanese is an added advantage, especially for engaging with international clientele
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