Manager - Contract Logistics, Customer Service

Industry	Supply chain/Logistics
Work Location	George Town
Employment Status	Full Time
Job Details	Job Responsibilities: Act as the main point of contact for customers regarding orders, shipments, and service requests. Coordinate with warehouse teams to ensure customer requirements are executed correctly and on time. Monitor and report customer service KPIs and ensure SLAs are met. Conduct basic root cause analysis for service issues and work with internal teams on solutions. Handle customer escalations and provide timely feedback and updates. Support planning by reviewing customer forecasts and service needs. Help drive continuous improvement for customer service processes. Ensure compliance with company policies, regulations, and ISO standards. Perform other customer service–related tasks as required. Job Requirements: Minimum 3 years of leadership experience in Manufacturing industry doing supply chain activities. Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related fiel Strong communication and coordination skills. Good analytical and problem-solving ability. Able to work independently and manage multiple customer requests. Experience in consumer goods or warehouse environments is an advantage
Salary Details	RM7800 - RM11170
Skills and Experience	Customer Service, Logistics, Warehouse
Working Hours	8am - 5pm
Holidays and Vacations	Sat and Sun, PH

Industry

Supply chain/Logistics

Work Location

George Town

Employment Status

Full Time

Job Details

Job Responsibilities:

Act as the main point of contact for customers regarding orders, shipments, and service requests.
Coordinate with warehouse teams to ensure customer requirements are executed correctly and on time.
Monitor and report customer service KPIs and ensure SLAs are met.
Conduct basic root cause analysis for service issues and work with internal teams on solutions.
Handle customer escalations and provide timely feedback and updates.
Support planning by reviewing customer forecasts and service needs.
Help drive continuous improvement for customer service processes.
Ensure compliance with company policies, regulations, and ISO standards.
Perform other customer service–related tasks as required.

Job Requirements:

Minimum 3 years of leadership experience in Manufacturing industry doing supply chain activities.
Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related fiel
Strong communication and coordination skills.
Good analytical and problem-solving ability.
Able to work independently and manage multiple customer requests.
Experience in consumer goods or warehouse environments is an advantage

Salary Details

RM7800 - RM11170

Skills and Experience

Customer Service, Logistics, Warehouse

Working Hours

8am - 5pm

Holidays and Vacations

Sat and Sun, PH