Customer Service Advisor (Japanese Speaking)

Industry	BPO
Work Location	Kuala Lumpur
Employment Status	Full Time
Job Details	Company Information We are one of the leading customer support and business outsourcing companies originating from France. Currently, we boast the world’s largest number of seats and employ over 330,000 people globally. Our operations span 80 countries, serving more than 1,000 clients across 270 sites, and we provide services in 63 languages. We handle over 1.4 billion client interactions annually. Overall Responsibilities We are seeking a motivated and customer-oriented individual to joinour e-commerce customer support team. In this role, you will be responsible for: Providing high-quality customer support through phone, email, and online chat. Responding to customer inquiries, feedback, and complaints in a courteous and professional manner. Ensuring customer satisfaction by maintaining a positive and engaging relationship with each client. ▪️Next Joining Date▪️ 15 June 2026 ================================================ Job Requirements Proficiency in Japanese (Native or Business Level - Spoken, written, and reading comrehension) Strong interpersonal and communication skills. Ability to work independently and provide customer-friendly service. Demonstrated skills in conflict resolution, negotiation, and de-escalation. Flexibility to wok in rotational shifts, including weekends and holidays as needed.
Salary Details	RM7000 - RM7000
Skills and Experience	Japanese: Business Level (JLPT N2 Or Above Or Required C1 Level)
Working Hours	Shift Rotation (between MYT 7:00AM - 11:00PM, 8 hours per day)
Benefits	▪️Language Allowance: RM1,000 (Included in the above salary amount) ▪️Insurance (Applicable to employees and their dependents) ▪️Dental Expenses: RM200 annual ▪️Increment
Holidays and Vacations	2days a week (Shift Rotation)

Industry

BPO

Work Location

Kuala Lumpur

Employment Status

Full Time

Job Details

Company Information
We are one of the leading customer support and business outsourcing companies originating from France. Currently, we boast the world’s largest number of seats and employ over 330,000 people globally. Our operations span 80 countries, serving more than 1,000 clients across 270 sites, and we provide services in 63 languages.
We handle over 1.4 billion client interactions annually.

Overall Responsibilities
We are seeking a motivated and customer-oriented individual to joinour e-commerce customer support team. In this role, you will be responsible for:

Providing high-quality customer support through phone, email, and online chat.
Responding to customer inquiries, feedback, and complaints in a courteous and professional manner.
Ensuring customer satisfaction by maintaining a positive and engaging relationship with each client.

▪️Next Joining Date▪️
15 June 2026
================================================

Job Requirements

Proficiency in Japanese (Native or Business Level - Spoken, written, and reading comrehension)
Strong interpersonal and communication skills.
Ability to work independently and provide customer-friendly service.
Demonstrated skills in conflict resolution, negotiation, and de-escalation.
Flexibility to wok in rotational shifts, including weekends and holidays as needed.

Salary Details

RM7000 - RM7000

Skills and Experience

Japanese: Business Level (JLPT N2 Or Above Or Required C1 Level)

Working Hours

Shift Rotation (between MYT 7:00AM - 11:00PM, 8 hours per day)

Benefits

▪️Language Allowance: RM1,000 (Included in the above salary amount) ▪️Insurance (Applicable to employees and their dependents) ▪️Dental Expenses: RM200 annual ▪️Increment

Holidays and Vacations

2days a week (Shift Rotation)

Customer Service Advisor (Japanese Speaking)

Job Information Details