Assistant Service Engineer

Full Time

Job Information Details

Industry
Work LocationPetaling Jaya
Employment StatusFull Time
Job Details
Job Responsibilities:
Maintenance and Troubleshooting
  • Perform regular maintenance and troubleshooting of E&E equipment to ensure optimal functionality.
  • Diagnosing and resolving technical issues promptly minimize downtime.
Installation and Configuration
  • Install and configure E&E equipment according to customer requirements.
  • Ensure proper set-up and integration with existing systems.
Adjustment and Calibration
  • Conduct adjustments and calibrations to maintain the accuracy and performance of E&E equipment.
  • Implement necessary updates and upgrades.
Customer Training
  • Provide training to customers on the proper use and maintenance of E&E equipment.
  • Address customer queries and offer technical guidance.
Field Operations Management
  • Manage daily field operations within the assigned zone or customer building.
  • Ensure compliance with company policies and service standards.
Customer Relationship Management
  • Build and maintain strong relationships with customers to enhance service experience.
  • Address and resolve customer complaints effectively.

Job Requirements:
Technical Proficiency
  • Strong knowledge of hardware, software, and E&E equipment. 
  • Ability to diagnose and resolve technical issues efficiently.
Customer Service Focus
  • Commitment to providing excellent customer service, and experience in handling customer complaints and queries.
Problem-Solving Skills
  • Ability to troubleshoot and resolve technical problems effectively, and strong analytical skills to identify and address issues.
Communication Skills
  • Excellent verbal and written communication skills, and ability to explain technical concepts to non-technical users.
Organizational Skills
  • Strong organizational abilities to manage field operations and service schedules.
  • Attention to detail and ability to prioritize tasks.
Collaboration
  • Experience in working with cross-functional teams, and ability to coordinate with other service providers and team members.
Education
  • Degree or diploma in engineering, information technology, mechatronics, electrical and electronics, or a related field.
  • Relevant certifications in technical support or E&E maintenance are a plus.
Others​​​​​​​
  • With or without working experience applicable.
  • Able to communicate in English and mandarin.
  • Office base at Selangor, but outstation is needed.
  • Own transport (car).
Salary Details RM3800 - RM4000
Skills and ExperienceMachine Installation, Machine Service, PLC Programming
Working Hours8am - 5pm
BenefitsMedical and Insurance benefits etc
Holidays and VacationsSat and Sun, PH

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